Episode Overview
What are the three O’s of making a wonderful online shopping experience for your customers? If you’re Luke Miszczyk, Director of Parcels and e-Commerce Integration at Canada Post, they’re optimize, optimize, and optimize.
A skilled professional with over 20 years of experience in the field of information technology at Canada Post, Luke is an innovator, leader, and executor with a proven ability to provide technology-based solutions to answer business needs.
Luke has been fortunate to spend a portion of his career in customer service, dealing directly with a full spectrum of small to enterprise customers. Having experienced thousands of customer interactions, Luke has a keen sense of empathy for his customers; a trait provided to the solutions he delivers.
“Working on the Help Desk was actually my first job at Canada Post. I don’t care if you’re an executive, spending time with your service team and on the phones with customers is the best thing you can do.”
In this week’s episode of the #StartupCanadaPodcast, Rivers Corbett sits down with Luke to help entrepreneurs understand the A-Z’s of optimizing your e-Commerce business.
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