Insider Info from Geek Squad for Business
Being a small business owner means that you are in sole control of your destiny, but there are major costs that go along with being the boss. According to Business Development Bank of Canada (BDC), Canadian small and medium-sized businesses aren’t keeping up with technology—only one in five have an advanced digital profile. Technology, while often seen as a means to boost corporate productivity and efficiency, is still perceived as a significant expense. And when it comes to IT support, most organizations don’t have the resources for a full-time staff member to manage setup, troubleshooting and support.
Earlier this month, Best Buy Canada launched its Geek Squad for Business Membership, addressing the specific needs of smaller businesses employing up to 15 people. The service provides comprehensive technical support 24/7 starting at $49.99 per month.
After piloting the service for a year, Geek Squad has identified 5 ways small businesses can make technology work harder for their organizations.
- Internet Security
It may just be a matter of time before your business faces a cyberattack: 43 percent of cyberattacks target small businesses, and 19 percent of Canadian small businesses reported being affected by a cyberattack. A firewall and encrypting information are important measures to take to secure your network. If you have a Wi-Fi network, make sure it is secure and private. Password protect access to your router as well.
- Cloud Storage
Small businesses increasingly need access to their data on the go, without extra expense for storage maintenance and hardware maintenance. Cloud storage solutions provide an efficient, flexible solution. Geek Squad can help you make the best decision based on your organization’s requirements.
- Streamlined Employee Onboarding
The onboarding process sets the tone for an employee’s experience with your company. Whether it’s secure software access, email setup or hardware installation, invest in setting up new team members so they are primed for success on day one.
- Remote Access Software
Remote access software is an effective way for your team members to communicate and collaborate, regardless of where they are. An effective remote access solution ensures business continuity and helps bridge the gap for mobile staff.
- Dedicated Support
When you need assistance, it’s important to have dedicated support so that your issues can be addressed and resolved swiftly. Geek Squad for Business Membership is available 24/7 – online, over the phone and in Best Buy stores across Canada. Highly trained Geek Squad agents help with tech issues such as initial setups, cloud and security support, repairs and troubleshooting. All memberships include unlimited access to remote support.
Mat Povse is senior vice president, Retail and Geek Squad Services at Best Buy Canada