Ready for Reconnection: Companies and Their Customers with Kelly McBain

A Senior Product Manager of Business Solutions for Moneris, Kelly is a passionate product professional specializing in innovative online and mobile payment systems. She is always looking at how technical innovation can help solve business problems in the online and mobile space with her keen sense for business needs and creative mind. 

Kelly has over 20 years in the payment industry having worked in a variety of areas including sales, operations, audit, project management and now more recently leading a team of driven product managers while managing products of her own.

Prior to working in the payments industry, she worked in the financial sector in fraud and telephony.  She holds a certified Project Management Professional (PMP) designation, is Scrum Master Certified and has completed many courses with Pragmatic Marketing.

“Businesses had to pivot to online. We are a small genuine business partner.”

In this week’s episode of the #StartupCanadaPodcast, sponsored by Mastercard and Moneris, Kelly explains that social media can be a quiet research tool to understand your competition and the eCommerce landscape, the pivot to online business, and investing time and energy into reconnecting with your customers in creative, post-pandemic ways.