Social sharing is the new word of mouth. With the explosion of social media and brands building their presence through platforms such as Instagram and Facebook, businesses need to get smart about how they track, support, and ultimately, satisfy their customers ever-changing needs. And, in-person customer success is just as important as online. It’s time to develop a customer success strategy that hones in on the customer experience from the first point of contact to long after the purchase was made.
Join Startup Canada (@Startup_Canada) and Amazon Web Services (@awscloud) on April 24th for a live #StartupChats on Twitter from 12pm–1pm ET. It’s hosted by Lyndon Johnson (@THINK_Lyndon), Founder of Toronto-based COMMS.BAR and we’ll be learning about Customer Success Strategies Online and Offline.