Social sharing is the new word of mouth. With the explosion of social media and brands building their presence through platforms such as Instagram and Facebook, businesses need to get smart about how they track, support, and ultimately, satisfy their customers ever-changing needs. And, in-person customer success is just as important as online. It’s time to develop a customer success strategy that hones in on the customer experience from the first point of contact to long after the purchase was made.
Startup Canada (@Startup_Canada) and Amazon Web Services (@awscloud) discussed Customer Success Strategies Online and Offline, during a live #StartupChats on April 24th on Twitter from 12 pm – 1pm ET. #StartupChats is hosted by Lyndon Johnson (@THINK_Lyndon), Founder of Toronto-based COMMS.BAR and we’ll be learning about Customer Success Strategies Online and Offline.